You’ve made a SpotHero reservation, and you’re ready to go. You head out the door, but one question remains: how do you use your reservation? SpotHero reservations can be redeemed a few different ways, and they will always be listed on your Parking Pass. Here’s a quick breakdown of the different types of spaces you will come across so you can park smarter with SpotHero!
QR code/Bar Code redemption
Many parking facilities are equipped with scanners that let you enter and exit using the QR code on your SpotHero Parking Pass. This means you simply use your mobile device to scan in and out.
When you arrive at the spot, pull up to the scanner. Bring up your SpotHero Parking Pass on your device. You will see a QR code or a bar code at the top, then scan your code, and the gate will open!
Pro tips for using a parking scanner:
- Click the QR code to display it more prominently.
- Turn up the brightness of your screen.
- Hold your phone about 2 inches away from the scanner.
Valet
Valet lots are attended facilities where on-site staff park the car for you. A valet location will say it is a valet garage at the top of the reservation. Another way to check is in the “amenities” section of your Parking Pass. A key symbol 
indicates the location is valet.
To redeem a reservation at a valet facility, show the valet attendant your Parking Pass. You’ll be given a ticket—be sure to hang on to it. When you return, hand your ticket to the valet attendant (you might need to show your SpotHero parking pass again) and your car will be retrieved for you. Easy-peasy!
Attendant Validation
These spots are similar to a QR code spot, but instead of scanning a code, you will show your Parking Pass to an attendant. Often, you will pull a ticket on your way in, and then at the exit, pull up your Parking Pass on your mobile device and show it to the parking attendant on duty. The attendant will lift the gate for you!
License Plate Redemption
Spots that are monitored by license plate will not require you to scan or show anything to on-site staff, but be sure to add your license plate information to your Parking Pass. When you’re ready to park, pull into the spot. If there is a gate, LPR technology will read your license plate at the entrance and lift the gate automatically! Then simply park your car in any space that doesn’t say ‘reserved.’ These spots don’t require any additional steps on-site; when you’re ready to leave, you can just drive out of the parking facility.
Pro Tips:
- There’s no need to include the state in your license plate number.
- Entered a number/letter wrong in your license plate? You can easily change by hitting the “change” button on your Parking Pass.
Your SpotHero Questions Answered
No matter what type of space you have, your Parking Pass holds the key to help you figure out what to do once you arrive. Refer to the “how to redeem” section for details specific to your parking spot.
You may also find these posts helpful:
How SpotHero Works – What to Know Before You Park
How to Change Your SpotHero Reservation
How to Cancel Your SpotHero Reservation
If you still have questions, give our Customer Heroes a call at (844)324-7768 or email us at support@spothero.com. Our customer heroes are available 6 a.m.-11 p.m. CT 7 days a week.